trying to upgrade ipad that contract has ended and i keep getting technical error message

[Debs+G]

my ipad air is out of contract and i want to upgrade to a new one, when i try to add to basket i keep getting an error message saying there is a technical error.  I do have 4 other devices on my account, can this be the reason why? if so can someone provide the customer services number so i can speak to someone over the phone

[caesarome]

@Debs+G 

If your contract has been paid off on the iPad Air then you can mot upgrade it but you should be able to order a new one.

If when ordering a new one you also get this error message then you will have to call Sky to ask them to place the order for you.