traded in phone but still getting charged for it

[conran1914]

I traded a phone in to Skytrade got the money paid into my back account.  Checked my latest bill still getting charged for it.  Is this normal or what.

[caesarome]

Had you finished paying for it via Sky because if not you will be continue to be billed for it until it has been paid of in full.

[63johnw]

Hi @conran1914  it can take 2-3 weeks for returns to be processed and if your trade in was close to your billing time then it may have been to late to remove it. What do your future bills show ? When did you send it back ? 

[conran1914]

End of August.  Still shows payment for it.

[caesarome]

If you finished payng for it a few months ago then I would give Sky a call about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[PandJ2020]

This doesn't sound like a 'swap' transaction if cash was received.

As above, you will continue paying until any remaining balance is cleared.  You can check the remaining credit on your account.

[63johnw]

The OP used the trade in service where you can sell any phone to sky for cash. @conran1914 What do your future bills show ? 

[PandJ2020]

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@63johnw wrote:

The OP used the trade in service where you can sell any phone to sky for cash. @conran1914 What do your future bills show ? 

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Yup, this won't clear any credit balance on the device of course.