texts not received following move from ee to sky,

[kjp43]

moved from ee to sky ,all ok on temporary sky tel.no. but when my retained no.was connected I lost incoming texts? have received 2 replacement sims but no texts?have tried the sims ion other phones but still no texts received?Any suggestions?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @kjp43 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[kjp43]

as no help has materialised from sky re my problem ,i will be moving to another provider at the earliest .

[Lisa-P1987]

Thanks for chatting to us @kjp43 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks