sky top up/piggy bank not working?

[Mattshayes]

I am trying to use my piggy bank to top up, but keep getting an error message. also tried to change my plan to get more data. Same happens. Im totally out of data now. is anyone else having this issue please. 

[caesarome]

Try clearing your browsers cashe and cookies, close it down before loading it up and trying again. If the same thing happens see if using a different one helps or if you can try to access the piggybank via the MySky app. If none of these work you would need to call Sky about this.

[AimeeLou031]

Hi @Mattshayes 🙂

Are you signed in with your Sky ID & password?

Come back & let me know!

[Keysie32]

I'm having the same trouble. I'm trying to add some data in piggyback but getting an error try again message. Has anyone found a way to sort this? Wish sky offered an online chat like vodafone to sort problems out.

[Astralis+Invictus]

Hello @Keysie32, thank you for joining the Sky Community!

Have you tried any of the steps above?

[AJH68]

I've been trying for a few days to access anything on Sky Mobile but still getting the error message.

[Astralis+Invictus]

Hello @AJH68,

What is the error message you keep getting?

[AJH68]

@Astralis+InvictusThe error message is - Whoops, there's been an error.  Sorry we are experiencing some technical difficulties.  Please try later.

[Astralis+Invictus]

Hello @AJH68,

Have you tried any of the steps advised by @caesarome?

[AJH68]

Hi.  Yes I've cleared the cache and cookies but still can't access mobile.  Even logging into my account to get the bill up is a bit hit and miss too.

[Astralis+Invictus]

Hello @AJH68,

Have you had any success using the My Sky App or using a different device to access Sky.com?

[AJH68]

Hi.  The mobile bill will load on the mysky app but the piggybank, SIMs part and your device all come up with the same error message.

[Astralis+Invictus]

Hello @AJH68,

On the My Sky App, have you already tried signing out and then back in again and uninstalling/re-installing the app?

[AJH68]

Hi.  I've just tried the logging out/in and also uninstalling the app and its the same.

[Astralis+Invictus]

Hello @AJH68,

In which case, as this has been ongoing for a few days now, it is probably worth calling Sky, as there may be an issue with your account and log-in details. Unfortunately, we aren't able to view or discuss specific accounts on the Sky Community pages, only general advice. If you do decide to call in, you can find our number on the Contact Us page on Sky.com.