sky mobile is not working properly no single

[Mervyn-Catley]

Dear Sky Customer Services,

I'm contacting you on behalf of a customer, Mervyn, who has been experiencing serious issues with his mobile service. He has had no signal at all for several weeks, which has left him completely unable to make or receive calls or messages.

Mervyn has cerebral palsy and struggles to use the phone to contact customer services directly. He has tried all the usual steps, including cleaning the SIM card, checking all settings, and resetting the phone. Despite this, the issue continues, and he is now without any way of staying in touch with others.

This situation has become very stressful and isolating for him, especially as he can barely walk and only has carers in briefly, who don’t always have time to assist with technical issues. He relies on his phone for safety and communication, and being cut off for this long is having a serious impact on his wellbeing.

Please treat this as urgent and let us know how this can be resolved as soon as possible. If a replacement SIM or further diagnostics are needed, please advise the next steps clearly.

Regards.

[Daniel0210]

@Mervyn-Catley 
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.

If Mervyn has health issues that affect the ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

[GD1]

@Mervyn-Catley  You uploaded a personal document on the community which has been rejected as it holds personal details, in addition the community isn't the place to post an LPA.  This would need to go to Sky directly

Please see the guide here Third party assistance – Power of Attorney | Sky Help | Sky.com | Sky Help | Sky.com

[Mervyn-Catley]

 

[Mervyn-Catley]

No Network connection working after 3 weeks No New Sim card received yet

Reg; Mervyn Catley

[Daniel0210 · Accepted solution]

@Mervyn-Catley 

If you have spoken to Sky in relation to this and they've suggested sending him a new SIM card in case his is faulty these are sent by Royal Mail so it's a case of waiting, or contacting Sky to send another. There's not a lot else we can do here for him.

[Mervyn-Catley]

Dear Sky Customer Services,

I'm contacting you on behalf of a customer, Mervyn, who has been experiencing serious issues with his mobile service. He has had no signal at all for several weeks, which has left him completely unable to make or receive calls or messages.

Mervyn has cerebral palsy and struggles to use the phone to contact customer services directly. He has tried all the usual steps, including cleaning the SIM card, checking all settings, and resetting the phone. Despite this, the issue continues, and he is now without any way of staying in touch with others.

This situation has become very stressful and isolating for him, especially as he can barely walk and only has carers in briefly, who don’t always have time to assist with technical issues. He relies on his phone for safety and communication, and being cut off for this long is having a serious impact on his wellbeing.

Please treat this as urgent and let us know how this can be resolved as soon as possible. If a replacement SIM or further diagnostics are needed, please advise the next steps clearly.

Regards.

[Daniel0210]

@Mervyn-Catley 

No need for a new thread so I've merged it into your thread from 6 July. You've actually copied your original post so nothing has changed here. We are still customers and you're still not contacting Sky Customer Services.

[caesarome]

@Mervyn-Catley 

Ad stated above:

You are talking to other customers here and not Sky supprt.

Does any network issues show here for you:

https://www.sky.com/help/servicestatus/mobile