05-12-2018 10:33 PM
After 6 months of joining sky mobile I now cannot send or receive texts or phone calls. I can connect to internet on my bt broadband no problems.
When I select Sky network, 'registering on sky' spins for ages, then says cannot connect. APN settings have changed, I have tried resetting them and clicking 'save' but this does not save. I have also switched phone off umpteen times. I requested APN settings to be sent to my phone, but as texts are not working, I cannot receive this.
Any suggestions. TIA
06-12-2018 06:01 AM
It might be worth you trying to create the apn settings yourself, depending on what phone you have got it will be something like this:
Mobile Data > Access Point Names > Create New Access Point...
Name: Sky Mobile Internet
Save and RESTART phone.