sky mobile account has disappeared on my sky app

[Utd20]

sky mobile account has disappeared on my sky app, so I can't access my bill or my piggybank 

[caesarome]

@Utd20 

What happens when you try to access your account via the MySky app ?

Can you view your mobile bill here:

https://www.sky.com/mobile-bill -

[Utd20]

Can't access it that way either

[caesarome]

Ok, what is actually happening so do you see an error message and if so what does it say ?

[Utd20]

I select the mobile icon and it takes me to a screen where I can buy a mobile but not where I can see my bill or use my piggybank, it then asks me to log in with my sky ID and password but It says they are having technical issues.