I've moved your post from the Broadband board as it's clearly not a broadband issue.
Youll need to contact Sky and request details of what damage they're referring to. If it's external damage hopefully you took photos before posting it off.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Although it is to late now this is why when returning devices to any company you should take photos so issues like this occur you can show what condition it was in when you sent it off.
Yoh could try asking for photos of this damage to see what they say.
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▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
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