poor service on mobile and broadband band

[john+humpherye]

again for the 4th or 5th month my direct debit hasn't been taken again my bank has cancelled the direct debit again as monies haven't been taken. I am finding this very annoying as in previous months I've not been aware and on 2 occasions I've had my service cut off. also I've been charged for data roaming abroad even though I've turned it off. when my contracts come to a end I will not be renewing as of poor service

[Daniel0210]

@john+humpherye 

When is your payment date? Remember that payments aren't processed at weekends or on bank holidays.

Why are your bank then cancelling the direct debit? If your payment method is cancelled Sky will try to take if from payment methods they have on record for you. If this fails then of course your services will be restricted. 

What's the full story to this?