payment came off twice

[Morgan8]

Hi i payed my bill yesterday through manual payment instead of direct debit but it came off again today can i contact sky to get money back or what 

[caesarome]

You don't need to pay your bill manually when you have a payment method setup so is the payment you made now appearing as a credit as we can arrange some help for you via here to get it refunded if it is ?

[Morgan8]

@caesarome it's coming up as credit but can i still get my money back 

[caesarome]

@Morgan8 

To get you some help with the refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Morgan8  an invite to chat.