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Discussion topic: ordered but no confirmation and sky tell me theres no order their side

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This message was authored by: jordanb23

ordered but no confirmation and sky tell me theres no order their side

twice this week ive placed orders on the website signed in to my already existing account, ive signed agreements and paid upfront costs but when ive not recieved confirmation ive contaced sky through webchat and phonecall and theyve said their is nothing their side to do with my order and nothing linked to my account

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This message was authored by: caesarome

Re: ordered but no confirmation and sky tell me theres no order their side

Posted by a Superuser, not a Sky employee. Find out more

@jordanb23 

Have you been sent any cancellation emails ?

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This message was authored by: jordanb23

Re: ordered but no confirmation and sky tell me theres no order their side

no, as they think no orders were placed i assume they think i dont need them 

 

This message was authored by: caesarome

Re: ordered but no confirmation and sky tell me theres no order their side

Posted by a Superuser, not a Sky employee. Find out more

@jordanb23 

Have you tried asking Sky to place the order for you ?

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