on the 27th of July I lost my connection

[2ularbell]

 on the 27th of July I lost my connection to sky service on my mobile, I phoned on the 28th to let you know my problem &  I was told it was a mast problem, I explained I was going abroad and driving down the Country on the 29th July, I was assured that I would pick up a signal from another mast as I drove down, I didn't get any signal. 

I holidayed In France and payed the £2.00 passport fee where I did actually get a service at times, not always but some times, I needed the service to drive around. 

I returned home today to Leeds, my home, only to find again no service, when I phoned again I'm told its a mast problem, I think that if it was still a mast problem thousands would be complaining about it, I've not had a service now for 20 days and no idea why, please can someone help me get my service back up and running. I've ordered a new sim but apparently the advisor I spoke to today at sky said it probably wasn't that, he also said  that he's in Leeds with no problem at all with his service connection. 

I've been a sky customer now for well over 20+ years and think I deserve a better service. My priority is getting my phone up and running but also wanting some compensation gesture from sky for the inconvenience this is causing me. A very urgent response would be greatly appreciated. 

With kind regards 

Annette Tular 

Sent from my Galaxy

[caesarome]

You are only talking to Sky customers here and not Sky support so this is something you will have to take up with Sky by calling them.

[PandJ2020]

Have you tried rebooting your phone?  I've lost signal before and this has restored it.

A replacement SIM is worth trying or can you try the SIM in a different phone?

[2ularbell]

Yeah I've tried both, but nothing.

Apparently I've posted on the wrong site should be support.

Thanks anyway