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Discussion topic: old phone sent in for swap

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This message was authored by Jenbird This message was authored by: Jenbird

old phone sent in for swap

3 weeks ago we sent our old iphone 13 -pro sky have confirmed they have received it but it has not been updated on our bill.

escalated claim by @Sky on monday and they promised us a call back within 72 hours they havent called?

also left my new iphone in the outside for 3 days again a call was supposed to be made to us havent heard anything been on the phone over an hour this morning still no further ahead 

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This message was authored by caesarome This message was authored by: caesarome

Re: old phone sent in for swap

Posted by a Superuser, not a Sky employee. Find out more

The company that handles these returns for Sky does take up to 3 weeks to inspect them and report back to Sky about them so hopefully this will happen soon for you over the coming days

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Jenbird
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This message was authored by Jenbird This message was authored by: Jenbird

Re: old phone sent in for swap

its been over 3 weeks

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