no reception on new phone

[DLG3]

I have just upgraded my phone but my old sim is not working in the new phone and I wasn't sent a new sim. There is no reception on the new phone.

[Mr+Flibbles+86 · Accepted solution]

Hi there @DLG3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.