no mobile signal in saltdean for 3weeks now not good

[Alexander14]

i am going to cancel my mobile contract as have had no service in saltdean for 3 weeks noww. very poor service from sky.when contacted was told be on by end of week but nothind hapens have now gone on to 3 mobile works fine.

[63johnw]

Hi @Alexander14  be aware that if you have had your sim less than 12 months then sky may apply early termination charges. As long as they are providing a mobile signal in the majority of places then they meet the terms of their contracts. They may let you leave penalty free but they don't have to. 

[Alexander14]

Thay are not providing a serviceas I have NO signal on skynow for 3 weeks. and they are in breach of there contract so there would be no penalty if I left.

[PandJ2020]

---

@Alexander14 wrote:

Thay are not providing a serviceas I have NO signal on skynow for 3 weeks. and they are in breach of there contract so there would be no penalty if I left.

---

As above, a signal is not guaranteed everywhere all the time.  But go ahead and contact them and see if they will release you without early termination charges.

See clauses 3.17 and 3.18 of your contract and particularly 8.6

[Alexander14]

I will report them to of com if needeed

[63johnw]

Hi @Alexander14 Have you read the T&C's mentioned above by @PandJ2020  ? Calling ofcom won't achieve anything. 

[PandJ2020]

I suspect they'll consider releasing you from your contract - but you'll have to contact them (ironic I know)

You cannot use OfCom dispute resolution until you've exhausted Sky's complaint procedure.