25 Nov 2024 02:30 PM
no mobile signal for a week now still have to pay for a service that is not there not good service from sky
25 Nov 2024 03:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@Alexander14 wrote:no mobile signal for a week now still have to pay for a service that is not there not good service from sky
Yes, you still have to pay. Do not be tempted to withhold payment.
If you have reported the issue to Sky then they may consider a credit once the issue is resolved. I presume there's a local mast issue?
27 Nov 2024 10:57 AM
I have had no mobile signal for a week now and no email explaining the situation. very poor customer service. cant even call sky about the matter
27 Nov 2024 10:59 AM - last edited: 27 Nov 2024 11:01 AM
Posted by a Superuser, not a Sky employee. Find out more@Alexander14 Did you initially contact Sky about this if not they would not routinely email you.
PS your new post has been merged with your existing thread for continuity.
27 Nov 2024 11:12 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you checked local status? https://www.sky.com/help/servicestatus/your-services/mobile
29 Nov 2024 07:34 PM
Posted by a Superuser, not a Sky employee. Find out moreYour third thread on this has been removed. No need for multiple threads on the same issue and you've received advice on this thread.
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