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Discussion topic: no mobile signal for a week now still have to pay for a service that is not there

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Message posted on ‎25 Nov 2024 02:30 PM

no mobile signal for a week now still have to pay for a service that is not there

no mobile signal for a week now still have to pay for a service that is not there not good service from sky

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎25 Nov 2024 03:31 PM

Re: no mobile signal for a week now still have to pay for a service that is not there

Posted by a Superuser, not a Sky employee. Find out more
@Alexander14 wrote:

no mobile signal for a week now still have to pay for a service that is not there not good service from sky

Yes, you still have to pay.  Do not be tempted to withhold payment.

 

If you have reported the issue to Sky then they may consider a credit once the issue is resolved.  I presume there's a local mast issue?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Alexander14

Message posted on ‎27 Nov 2024 10:57 AM

no mobile signal fo a week and no one contacted me very poor service

I have had no mobile signal for a week now and no email explaining the situation. very poor customer service. cant even call sky about  the matter

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Message posted on ‎27 Nov 2024 10:59 AM - last edited: ‎27 Nov 2024 11:01 AM

Re: no mobile signal fo a week and no one contacted me very poor service

Posted by a Superuser, not a Sky employee. Find out more

@Alexander14  Did you initially contact Sky about this if not they would not routinely email you.

 

PS your new post has been merged with your existing thread for continuity.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: PandJ2020

Message posted on ‎27 Nov 2024 11:12 AM

Re: no mobile signal for a week now still have to pay for a service that is not there

Posted by a Superuser, not a Sky employee. Find out more

Have you checked local status? https://www.sky.com/help/servicestatus/your-services/mobile

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎29 Nov 2024 07:34 PM

Re: no mobile signal for a week now still have to pay for a service that is not there

Posted by a Superuser, not a Sky employee. Find out more

@Alexander14 

Your third thread on this has been removed. No need for multiple threads on the same issue and you've received advice on this thread.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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