08-01-2019 04:41 PM
Can you provide some more information like are you a new customer to Sky Mobile and if so have you activated the sim online before using it, if this doesn't apply to you as it worked previously ?
08-01-2019 08:26 PM
Are you able to try the sim in another phone to see if it works and perhaps try a different sim in your phone ?
Your only other option is to speak to Sky about this: