my mobile order

[JakeRu55on]

Hello, i recently started a contract with sky and brought an Iphone 13 pro max. Ive looked at the order section and there is nothing. What should i do?

[caesarome · Accepted solution]

Are you signed into your account with the correct details and did you also link your mobile account to your Sky ID as per this:

https://www.sky.com/shop/mobile/link-sky-id

[JakeRu55on]

Hello, Yes everything is linked 

[caesarome]

Has your iphone been delivered yet and if not when did you place an order for it and is nothing showing here about it:

https://www.sky.com/ordertracking

[JakeRu55on]

I Placed the order yesterday morning and i got an email saying 2-3 weeks estimated. Then it said to check your orders and nothing on there. 

[caesarome]

I would wait until tomorrow morning and if it still isn't showing on your account page then post back on here and let us know as we can alert Sky to your issue but is is worth waiting a bit longer as while it can take up to 24 hours to appear it can take a little longer if the order was placed at the weekend.

[JakeRu55on]

Ok Thank you 🙂

[JakeRu55on]

Hello Again i got my parcel but it only contains the accesories which i chose do i have to wait for another containing the phone?

[caesarome]

Is your phone order now showing on your order tracking page:

https://www.sky.com/ordertracking

[JakeRu55on]

All it says is Iphone 13 Pro Max (Currently on Back order and no estimated time for delivery) Is there any way i can find out how long till it gets deliverd?  Since im in really need of getting a new phone. 

[caesarome]

If it says it is on back order then there isn't anything you can do, you might have been sent an email when the order was placed with a delivery estimate on it but that apart you will just have to keep an eye on the order tracking page for updates.

[Love+123]

How will I know when I will be getting my order as I have signed for it today 

[Daniel0210]

@Love+123 
You will need to keep checking the order for your device which is the most up to date information available at
https://www.sky.com/help/articles/track-sky-order