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Discussion topic: my iphone still says my network provider is with O2 when i am with Sky

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This message was authored by Hannah_x This message was authored by: Hannah_x

my iphone still says my network provider is with O2 when i am with Sky

I have been given a primary and secondary title on my phone. I cannot send SMS messages 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: my iphone still says my network provider is with O2 when i am with Sky

Posted by a Sky employee

Hi @Hannah_x 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by twilight+princess This message was authored by: twilight+princess

Re: my iphone still says my network provider is with O2 when i am with Sky

Posted by a Superuser, not a Sky employee. Find out more

Sky use O2 so have you recently transferred to Sky from them or is it that the network provider says O2?

If you transferred did you port your number? If yes then I'd do a network reset.

Settings>General>Transfer or Rest phone>Reset>Reset network settings.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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