Discussion topic: mobile letters still going to old address

This message was authored by: Philby1971 · ‎26 Jan 2024

Hi

Invoices / Bills for my items have correct address but we still seeing "other" letters such as changes in subscriptions going to old address can someone please look into this as this should not now be happening

This message was authored by: caesarome · ‎26 Jan 2024

@Philby1971

What address shows on your account here:

https://www.sky.com/myaccount/my-details

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Daniel0210 · ‎26 Jan 2024

@Philby1971

You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.

It seems strange that some post is arriving correctly and some not. Check the address is correct on your account and if it's not call Sky to amend it.

Normally we would escalate your issue to Sky and the Messaging Team could help you but there is currently a limited service with that so either call Sky or post back in this thread at the weekend when we can hopefully escalate it.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: mobile letters still going to old address

mobile letters still going to old address

All Replies

Re: mobile letters still going to old address

Re: mobile letters still going to old address

Was this discussion not helpful?

Search Sky Community

Start a new discussion