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mobile data issues?

Runner
Posts: 2
Post 1 of 29
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mobile data issues?

Is there a problem with Sky 4G mobile data today? I’ve got an iPhone X . Not had a problem before, checked my settings and they seem to be correct. I can’t find anything on the Sky site that would show there’s a problem. 

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Oracle
Posts: 10,293
Post 2 of 29
595 Views

Re: mobile data issues?

Could be this https://www.bbc.co.uk/news/business-46464730 as Sky use O2's network.

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Oracles are customers and people too.
Runner
Posts: 2
Post 3 of 29
594 Views

Re: mobile data issues?

BBC news are reporting issues with the O2 network which has affected the sky network too

A Hollows
Runner
Posts: 1
Post 4 of 29
590 Views

Re: mobile data issues?

Having the exact same on a Samsung S8,  im getting a "data connection temporarily not offered in my location" message pop.

New Viewer
Posts: 1
Post 5 of 29
571 Views

Re: mobile data issues?

Mine's is the same too, would be nice if sky would notify its customers in some way tho.


@Tiberius75 wrote:

Is there a problem with Sky 4G mobile data today? I’ve got an iPhone X . Not had a problem before, checked my settings and they seem to be correct. I can’t find anything on the Sky site that would show there’s a problem. 


 

Oracle
Posts: 9,846
Post 6 of 29
558 Views

Re: mobile data issues?


@Sminkypinky1 wrote:

Mine's is the same too, would be nice if sky would notify its customers in some way tho.


@Tiberius75 wrote:

Is there a problem with Sky 4G mobile data today? I’ve got an iPhone X . Not had a problem before, checked my settings and they seem to be correct. I can’t find anything on the Sky site that would show there’s a problem. 


 


Hi @Sminkypinky1 They have nationally. 

https://news.sky.com/story/02-investigating-as-users-say-data-services-not-working-11572885

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Runner
Posts: 2
Post 7 of 29
560 Views

Mobile data not working

My whole family is with sky mobile and none of us can use our mobile data what is going on is anyone else having the same issue 

New Viewer
Posts: 1
Post 8 of 29
551 Views

Re: Mobile data not working

I'm also having the same issue this morning. But sky support don't start working until 8:30am, so in the dark

Oracle
Posts: 9,846
Post 9 of 29
547 Views

Re: Mobile data not working

Hi @bmeaden @Charlotte247

 

There is an issue at O2 this morning. 

https://news.sky.com/story/02-investigating-as-users-say-data-services-not-working-11572885

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Runner
Posts: 2
Post 10 of 29
546 Views

Re: Mobile data not working

Thanks for the reply at least i know its not just me Smiley Happy

Executive Producer
Posts: 3,634
Post 11 of 29
548 Views

Re: mobile data issues?


@Sminkypinky1 wrote:

Mine's is the same too, would be nice if sky would notify its customers in some way tho.


@Tiberius75 wrote:

Is there a problem with Sky 4G mobile data today? I’ve got an iPhone X . Not had a problem before, checked my settings and they seem to be correct. I can’t find anything on the Sky site that would show there’s a problem. 


 


They have, it’s all over the news

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Camera Operator
Posts: 324
Post 12 of 29
531 Views

Re: mobile data issues?


@Sminkypinky1 wrote:

Mine's is the same too, would be nice if sky would notify its customers in some way tho.


@Tiberius75 wrote:

Is there a problem with Sky 4G mobile data today? I’ve got an iPhone X . Not had a problem before, checked my settings and they seem to be correct. I can’t find anything on the Sky site that would show there’s a problem. 


 


I’m not sure how this is possible if the network is down, however the media has been on this story all morning. If you listen to radio or watch TV you would be aware of the problem.

Community Manager
Posts: 5,704
Post 13 of 29
515 Views

Re: mobile data issues?

Hi everyone, as you are aware, we're suffering issues with data availability. I'll pop updates in here: https://helpforum.sky.com/t5/Sky-Mobile/Mobile-data-availability/m-p/2936164#M13451

Sam
Community Manager

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Researcher
Posts: 9
Post 14 of 29
452 Views

Re: mobile data issues?

My full connection is down - no service at all in my area - but our Tesco mobile sim is working in the same area - strange - what if Sky has been switched off to help get the 02 service going 1st Smiley Sad

Boom Operator
Posts: 21
Post 15 of 29
453 Views

Re: mobile data issues?

Thanks @Sam-R but i'm not getting phone service either, literally "No Service" showing on my iphone! Any ideas about that?

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