linking sky mobile account

[samelliott]

i have a sky id and i log in to my sky. when i go to mobile it says link existing account. i click on this and input my surname postcode and last six digits of bank account and all it says is whoops theres been an error.  spent almost an hour on phone to sky today and its still not managed to be sorted out. can anyone help 

[caesarome]

@samelliott 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @samelliott an invite to chat.

[Nbillington]

I have the same issue and cannot get anyone to help me with it 

[Nbillington]

Can you get someone to help me with this also? The chat online sends me round in circles. Rang and was told to ring a different extension and then the same again 

[caesarome]

@Nbillington 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Nbillington.

[Lisa-P1987]

Update - Spoken to @Nbillington and after checks, we found they needed to call our Specialist Sky ID team to support this 🙂

[Nbillington]

I spent 58 minutes on the phone on the 4th February. I was told it was a complicated pro desire but they would be in touch. It's two weeks later and @Sky I have heard nothing. Why can't this be sorted? I do not have the time to be on hold and passed to 5 departments every time I call!