l have recently upgraded my new phone is not showing and l have been billed for my swap. Any ideas.

[Kamuka]

l have recently swapped my phone but l have been billed for swap and my new phone is not showing on my account. What shall l do tried calling sky have been on hold for more than 70 minutes

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant

[Kamuka]

@caesarome  thank you very much