This discussion topic has been answered Discussion topic: i have order a new 16 pro i have received without item inside

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Thank you Daniel. I am fully aware of that.

Yes they are. And I have been unable to get on via my normal method.

I have screen shots of everything.

Hi did you manage to get this resolved? The same thing has happened to me

The post marked as the answer applies to you too.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

@Daniel0210 yes I have been in touch with them however I'm wondering if others have got it resolved

Not by dealing with Sky directly, no. I raised it with Ombudsman and other channels to get the complaint heard

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