i have been charged twice for my bill this month

[chloe203]

i have been charged twice for my bill this month? i paid my bill an hour ago and it has just come out again just now.

[caesarome · Accepted solution]

@chloe203 

As you have a direct debit or card payment set up you should never need to make a payment as you have done. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned does the credit appear on your account because if it does we can arrange some help via here for you if you want ? 

[chloe203]

Hi, 

Thank you! 

yes the credit is showing up on my account and i would preferably like it back if possible 

[caesarome]

@chloe203 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @chloe203 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[chloe203]

but i have responded?? 

[Addie15]

Hi there @chloe203. We are just sending you another invite now.

[Lisa-P1987]

We are still looking to help you @chloe203 If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Kirsty142]

Iv been charged twice how do I get the money back to my bank account?

[Daniel0210]

@Kirsty142 
Have you made an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[Kirsty142]

It's showing as credited for next bill but yes I would like a refund 

[caesarome]

@Kirsty142 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Kirsty142.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.