i have been charged twice for my bill this month

[chloe203]

i have been charged twice for my bill this month? i paid my bill an hour ago and it has just come out again just now.

[caesarome · Accepted solution]

@chloe203 

As you have a direct debit or card payment set up you should never need to make a payment as you have done. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned does the credit appear on your account because if it does we can arrange some help via here for you if you want ? 

[chloe203]

Hi, 

Thank you! 

yes the credit is showing up on my account and i would preferably like it back if possible 

[caesarome]

@chloe203 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @chloe203 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[chloe203]

but i have responded?? 

[Addie15]

Hi there @chloe203. We are just sending you another invite now.

[Lisa-P1987]

We are still looking to help you @chloe203 If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks