20 Mar 2024 09:24 AM
We lost a phone so we got a replacement sim for the new phone (so we could keep our number). When I activated the replacement sim everything worked except there is nosms history - it started with a boank 'messages'. How do I get the historic sms messages back onto my phone?
20 Mar 2024 09:44 AM
Posted by a Superuser, not a Sky employee. Find out more@Humphreydog If you didnt back them up then i dont believe there is anyway to get them back.
20 Mar 2024 09:44 AM
Posted by a Superuser, not a Sky employee. Find out more@Humphreydog If you didnt back them up then i dont believe there is anyway to get them back.
20 Mar 2024 10:36 AM
@daveNOSdoes this mean the carrier does not store the sms history? Does it only live on the sim?
20 Mar 2024 10:53 AM - last edited: 20 Mar 2024 10:54 AM
Posted by a Superuser, not a Sky employee. Find out more
@Humphreydog wrote:@daveNOSdoes this mean the carrier does not store the sms history? Does it only live on the sim?
They live on the device (once sent/received). Not the SIM.
The carrier may only release them for specific purposes - e.g. a police investigation.
You may be able to access them by submitting a SAR: https://www.sky.com/help/forms/customer-information-request
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