esim activate with eid

[Richard_uk]

hi is it possible for you to activate my esim with my device EID number?

when activating with QR code getting error

couldnt activate

subject code 8.2.6

reason code 3.8

you may need EID number for this device.

[Addie15]

Hi there, Richard_uk, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147