eSim unable to activate on second phone and plan

[ChrisFox]

Hi

Ive purchased a second phone and new plan for my wife to use. 
We've set up the phone fine, however we have been unable to set up the eSIM by QR code or manually. So we've tried both ways but it's failed, we've just had an email so say it's failed and we will hear back in 48 hours. 

anyone else experienced this? Or what was the outcome please? 

thanks 

[63johnw]

Hi @ChrisFox 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Good Morning @63johnw, thanks for making us aware of @ChrisFox problem activating their new eSIM. I'll be sure to send them an invite now and we can help get this sorted 👍🏻

Cheers, Jason-