Discussion topic: eSIM option greyed out on activation page

This message was authored by: lkavo95 · ‎19 Sep 2024

The option to activate an eSIM is greyed out on the activation page and I only have the option to activate the physical SIM. Why is this?

This message was authored by: caesarome · ‎19 Sep 2024

You could activate the physical sim and then convert it:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

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This message was authored by: lkavo95 · ‎19 Sep 2024

I don't have the physical sim yet. I was hoping I would be able to activate the eSIM before I enter into the next month with my current provider but it seems like I'll just have to wait

This message was authored by: caesarome · ‎19 Sep 2024

You could call Sky to see if they can help.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

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Discussion topic: eSIM option greyed out on activation page

eSIM option greyed out on activation page

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