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Discussion topic: eSIM option greyed out on activation page

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Message posted on ‎19 Sep 2024 03:09 PM

eSIM option greyed out on activation page

The option to activate an eSIM is greyed out on the activation page and I only have the option to activate the physical SIM. Why is this?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎19 Sep 2024 04:02 PM

Re: eSIM option greyed out on activation page

Posted by a Superuser, not a Sky employee. Find out more

You could activate the physical sim and then convert it:

 

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

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This message was authored by: lkavo95

Message posted on ‎19 Sep 2024 04:04 PM

Re: eSIM option greyed out on activation page

I don't have the physical sim yet. I was hoping I would be able to activate the eSIM before I enter into the next month with my current provider but it seems like I'll just have to wait

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This message was authored by: caesarome

Message posted on ‎19 Sep 2024 04:14 PM

Re: eSIM option greyed out on activation page

Posted by a Superuser, not a Sky employee. Find out more

You could call Sky to see if they can help.

 

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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