eSIM does not work

[EmmaB3]

The eSIM process is an absolute joke. I've had no network on my new 15 pro or my older 12. Even after speaking with a Sky employee for "help." Can't make or receive calls or msgs. I can't believe it!

if I'd have know this, I definitely would not have taken another contract with Sky. Hopefully it's not too late. I'd prefer to go straight to Apple and speak to someone who actually knows what they're doing. 

imagine having two iPhone and neither of them work? It's so ridiculous it's almost funny.

[Andy3112]

@EmmaB3 when your in settings>mobile service and under the sim's do you have 2 lines of your number? If so click on one and turn off the line and retry. If that doesn't work go back in and reactivate the one you switched off and try switching the other off. That's how I fixed mine 🙂 

[EmmaB3]

This didn't help unfortunately. 

Any action I take to try and "activate" fails. I don't have a QR code to try that way and no service to receive a code.

i can't believe there isn't more info on this issue. 

[Andy3112]

When I needed to request a code I just got it sent to another mobile number. Hope you get sorted I know how annoying it is 🙂 

[Andrew999]

Hi I have tried to get a eSIM activated I had the qr code from sky to my email that failed I tried manually adding the addresses that failed, I now have asked for a sim to be posted but it hasn't come yet nearly a week since I asked for one , I can see my number on my account and it says eSIM next to it  Iv followed YouTubers to figure out what is going wrong but yet to see what Iv missed . I can't go much longer without my number being disabled I hope I either get a physical sim back or sky stops giving me a old qr code , yes 30 minutes for each code but yet one still to work 

[JAG16]

@Andrew999 Same problem here!  Tried to install esim on my Samsung Galaxy A34.   Device support page said my phone was esim compatible.  Ordered the esim and got email with code.  Tried to activate the esim and told to scan a QR code.  Did that but got an error which said the code was invalid!.   Told that I could install manually without the QR code but no instructions on how to do this!  I am now in a position where the esim hasnt been installed AND there is no service on  my phone now so i can't make or receive calls anymore !  No instructions at all on the Sky mobile site on what to do.   Tried to convert my esim back to a sim but can't do that as the esim hasn't been installed!  ARRGGH!  Why on earth does Sky deactivate the existing sim before the esim has been successfully activated?

[WAV1]

I've had the same error issue (using both QR code and attempting to activate manually). My original edim has worked flawlessly in my Pixel 8 Pro but I got all thede activation errors after trying to do an edim replacement to my new Pixel 9 Pro XL.

After talking to Sky's VIP team  on Sunday, I was advised that they are aware of this activation issue for replacement esims they did try working with me to resolve but we hit the very same issue on Sky's Activation page. So the only thing was to order a new 'physical' sim. Ordered Sunday., still not here in  Tuesday's post and I have a new phone that can't be used yet!

These are appalling Customer Experience issues. Marred by a less than useful Customer Management System - there was no provision to use my home email address (already activated on Sky's system some months earlier), so the initial Activation was sent to my older Corporate email address, which of course I cannot access. It seems their CMS hasn't been coded with these kinds of eventualities. Very, very poor Customer Experience.

I'm not even convinced that I'll receive a new 'physical' sim (have to wait up to 6-days) as I cannot find any mention of it being sent out to me, when I login to Sky.com!

Ughh! What a predicament, you wouldn't believe the amount of 2-Factorc Security, linked to your mobile number.

When companies go down the 'Agile' road,, it shows.

Fed up and waiting...

[Brian126]

Similar issues here. Recently switched over to Sky Mobile after they launched in Ireland. Used their eSim. Original eSim did not instal properly. Ordered a replacement eSim which got stuck on 'activating'. Rang Sky to order a physical sim instead - have to wait 24 hours for a response on that. The Customer Service agent did mention that they've been getting calls re issues with eSims lately, so something big must have gone wrong. Sky Mobile offer an excellent deal - but suggest steering clear of their eSIMs.