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Discussion topic: eSIM does not work

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This message was authored by nicktIOS15 This message was authored by: nicktIOS15

eSIM does not work

I have converted the physical Sky sim to eSIm installed an eSIM on my new iphone 15 and it shows as activated but the calls are failing / not connecting.


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This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: eSIM does not work

Posted by a Sky employee

Hi all,

 

Thanks for continuing to comment about what has been happening with your phone signal issues.


We employed a change recently and are keen to hear any feedback from customers.

 

If you are still using an eSIM and had experienced signalling issues, can you confirm if this is now resolved?

 

Thanks,

Daniel
Community Moderator

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This message was authored by 63johnw This message was authored by: 63johnw

Re: eSIM does not work

Posted by a Superuser, not a Sky employee. Find out more

Hi @nicktIOS15  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: eSIM does not work

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @nicktIOS15.

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: eSIM does not work

Posted by a Sky employee

We are still looking to help you @nicktIOS15 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by JulyAlex This message was authored by: JulyAlex

An hours ago i just convert my physical sim to esim. But the signal is lost from time to time. I

The signal of my sky sim lost from after covert my physical sim to esim. I couldn't unable to make any call or getting any call. I think its not fair

 i am facing range issues with sky sim from beginning even i use the physical sim too. I want to made a complaint about it to consumer court. Thank you

nicktIOS15
Topic Author
This message was authored by nicktIOS15 This message was authored by: nicktIOS15

Re: eSIM does not work

summary: the good folks in Support, after hours on the phone , they tried everything, but could not solve to activate my esim. They got stuck because the eSIM activation code did not work and they could not issue me another code via email. Only via SMS but my physical SIM was deactivated at that point so impossible to receive an new code via SMS.

So in summary Sky has not given the right tool to Support to fix this issue. They could not fix it so they sent me a new physical SIM, so was without a line for 2 days.

Avoid doing an eSIM conversion with Sky!

This message was authored by Alex94 This message was authored by: Alex94

Esim issues

I recently converted my physical sim to an eSIM. Now, 90% of the time my phone shows no service unless I switch on/off airplane mode and service returns for about 30 seconds. 

I can't ring Sky because service doesn't last long enough on my phone now.

 

Moderator note:  Amended subject to better reflect query.

This message was authored by Staceyt83 This message was authored by: Staceyt83

Re: Lost Signal after PAC transfer to Sky eSim

Hi I needed a new number with sky due to personal reasons so they ordered a new sim and eSIM was the quickest way. I've not not had signal since I set it up. I'm not technical so o don't know if I've done wrong. I removed the physical old sim as that was confusssinf the phone saying I had business and private. Should I have left it in? I need a phone for personal safety at the moment and I can't speak to human at sky online and obv can't call as I have no signal 

This message was authored by Morphs723 This message was authored by: Morphs723

eSIM network connection problem

Hi, Converted from a physical SIM to an eSIM whilst settin up a new I Phone.

Installed the ESim and the connection to the Sky network was identified and shown in the profile on the settings.

 

the issue is that the network connection despite apparent good coverage in the area, keeps dropping out. It will show and work ok, then will indicate no network available. This applies to wherever I travel with the phone.

 

with the physical SIM I had no problems. I've had to resort to using WifiCalling at home to maintain a signal. I looked through the help guides, latest software updated etc, I've even deleted the eSIM and reinstalled it and have the same issue. Thanks

This message was authored by domness This message was authored by: domness

Re: eSIM network connection problem

Me and others are having the same issue also. New eSIM last night, no signal, no ability to receive calls. Replace the eSIM, and the same issue happening to. At least one other person I know is having the same issue. Seems to be happening on newly issued eSIMs as someone else who has had an eSIM for a while is not having any issues.

This message was authored by Gary1167 This message was authored by: Gary1167

Re: eSIM network connection problem

it's seems to be working better now

This message was authored by domness This message was authored by: domness

Re: Esim

Unfortunately the same thing is happening for me. Will need to get in touch with Sky support.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Esim

Posted by a Sky employee

Hi there @Alex94, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by B11 This message was authored by: B11

New iPhone 15 and have no signal

Bought a new iPhone 15 yesterday and activated the eSIM. However I have no signal anywhere unless I restart the phone which isn't right. 

This message was authored by The+Hodgsons This message was authored by: The+Hodgsons

Re: eSIM network connection problem

I've done the same steps as you @Morphs723 and still have network dropping out after 2 days.

 

New iPhone 15, tried two eSIMs but both can't hold a connection. I've ordered a physical sim but would like a resolution on if this is an eSIM/Sky/O2/Apple issue.

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