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Discussion topic: cannot see mobile bill on sky.com account and says account already linked

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This message was authored by: ian293

cannot see mobile bill on sky.com account and says account already linked

cannot see mobile bill on sky.com account and says account already linked

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This message was authored by: caesarome

Re: cannot see mobile bill on sky.com account and says account already linked

Posted by a Superuser, not a Sky employee. Find out more

@ian293 

What error message do you see when trying to access your bill via this link:

https://www.sky.com/mobile-bill

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This message was authored by: ian293

Re: cannot see mobile bill on sky.com account and says account already linked

Hi

I do not get any errors 

Just showing all bills except mobile 

This message was authored by: caesarome

Re: cannot see mobile bill on sky.com account and says account already linked

Posted by a Superuser, not a Sky employee. Find out more

@ian293 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by: Tom-W19

Re: cannot see mobile bill on sky.com account and says account already linked

Thanks for escalating. We've sent an invite to @ian293.

Thanks
Tom
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