cannot see mobile bill on sky.com account and says account already linked

[ian293]

cannot see mobile bill on sky.com account and says account already linked

[caesarome]

@ian293 

What error message do you see when trying to access your bill via this link:

https://www.sky.com/mobile-bill

[ian293]

Hi

I do not get any errors 

Just showing all bills except mobile 

[caesarome]

@ian293 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @ian293.