0

Discussion topic: can i keep my phone?

Reply
This message was authored by tash3 This message was authored by: tash3

can i keep my phone?

IMG_1072.jpeg

 hi all i geniunely need help with this text ! i ordered a new phone and sim with sky last week swapping from three and ive found the service to be awful. i requested a pac and obviously it says i owe them nothing but ive googled it and apparently the sim is in a 12 month contract? alsooo with the phone (which i want to keep) will the payments remain as monthly as they wouldve been already?  sorry im so slow

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: can i keep my phone?

Posted by a Superuser, not a Sky employee. Find out more

@tash3  Your image can't be approved as you have included you PAC number which anyone else could in theory use and take your number from you.

 

Never post any personal details in a public forum.

 

Phone (device) payments would continie as per the credit agreement, if you've had the sim less than 30 days in effect you would be cancelling within the cool off period.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

tash3
Topic Author
This message was authored by tash3 This message was authored by: tash3

Re: can i keep my phone?

my bad i didnt realise i included it! so as ive had the sim less than 30 days i wont be charged for it? 

This message was authored by 63johnw This message was authored by: 63johnw

Re: can i keep my phone?

Posted by a Superuser, not a Sky employee. Find out more

Hi @tash3  you would need to cancel it or port your number out, you would be billed if you made any out of bundle calls etc but yes you have the cooling off period to decide. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion