Your services are currently being restricted when trying to upgrade mobile

[caesarome]

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@new2q wrote:

Hi, I never got the chat bubble, could you escalate this again please??

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Hi @new2q 

I have escalated your post again so if they don't make contact tomorrow then you will have to phone in.

[Tom-W19]

Thanks for escalating. We've sent an invite to @new2q.

[Folasade12]

Spoiler

Spoiler

Can the restrictions on my mobile be removed

[63johnw]

Hi @Folasade12  are your services restricted due to non/late payment of your bill ? 

[new2q]

No, I've never missed a payment in 20+ years. I've spoken to several people at sky now, all very helpful and lovely, and none of them can understand what's going on. They're still looking into it for me. 

[acidchrist]

Did this get resolved? I've just had the same message when I tried to upgrade my phone. I know all bills are up to date.

[new2q]

No, they said they would get back to me but never did. They did say I could call them to upgrade anything but it's annoying I can't check on the app for upgrade costs etc. 

[Moley1986]

I jave this problem too. What was the fix?

[new2q]

I never did get a fix! I've just checked online now and it's still showing restricted services. I'm in contract for another year and a bit so I'll look at getting a fixe before then or when I want to add an accessory on, like an apple watch maybe.

[Moley1986]

Thats so bad! Im out of contract so i might just cancel it all and state this as a reason