Your services are currently being restricted - error

[Sean+W+T]

Hi

I am looking at some sky mobile offers but keep getting an error that my services are currently restricted. I cannot see why this is as I have no outstanding amounts on any of my mobile or tv bills.

[caesarome]

To confirm your mobile and tv services are working as usual ?

[Sean+W+T]

Yes they are

[caesarome]

@Sean+W+T 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Sean+W+T  an invite to chat.

[ZoeH30]

I am having this same issue!

have you got this sorted? if so, may i ask how please

I have tried contacting them via their website but all i get it a bot, I have tried contacting their phone but they can't help. I have tried contacting them on Social Media and they are trying to send me to someone else. 

Thanks

[caesarome]

@ZoeH30 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[ZoeH30]

Thank you 

I'm unable to see the Chat button in the corner 

[NickM1]

I have the same problem and I can't find a way to speak to someone, can I get some help please

[caesarome]

@ZoeH30 

Your chat invite from Sky hasn't been sent yet so it will be tomorrow now.

@NickM1 

Your post has been escalated as well so look out for he chat bubble sometime tomorrow morning.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to ZoeH30 and NickM1.

[Tom-W19]

Hi @Sean+W+T 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Koisty170]

I'm having the same issue, and it's blocking me so I can't look at/check out, then when I click reinstate my services it comes up saying its not currently restricted. 

How can I fix this? 

I also can't find anything on the help pages or contact information.

Any ideas? 

Thanks

[caesarome]

@Koisty170 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Koisty170.