‘Your account is not authorised to access the My Sky app’

[caesarome]

Are you signed in with your main primary Sky details and not either an old account (if you left Sky before returning) or a secondary one ?

[Jayney13]

Yes. With my main account. It's only happened this week 🙈. Been able to use it before. 
thank you. 

[caesarome]

@Jayney13 @JamesH1987 

To get you some help with this I have escalated your posts to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent @Jayney13 and @JamesH1987 an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us Jayney13. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂  

[Lisa-P1987]

Update – We are still looking to help you JamesH1987. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Jayney13]

@Lisa-P1987 @So sorry I missed the deadline. I still need help to access the app. 
thank you 

[63johnw]

I have escalated again @Jayney13 

[Jayney13]

Thank you 

[rockyboyslucky]

I've just opened the app to pay my mobile bill which I do with it every month and all I get is a ‘Your account is not authorised to access the My Sky app’ message on the screen.

I have logged out and back in but I just keep getting the same message.

I would appreciate some help please.

Kind Regards

Wayne

[Tori81]

I too am having this exact same issue. Never had a problem logging in before but now can't get into my account. Please help 😊

[Clareridds]

Hi @rockyboyslucky and @Tori81 

Not to worry, hopefully we can help. I've escalated each of your posts to the Sky Messaging team who will be in touch with you sometime tomorrow regarding the issue via a blue or red chat bubble. This  will appear at the bottom of this page.

The link below explains how this chat works. Please note, it's not a live chat, so replies are not instant but do keep this page open and keep an eye out for it: 
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. 

Thanks,

Clare 

Community Team at Sky 

[Tom-W19]

Thanks for escalating. We've sent invites to rockyboyslucky and Tori81.

[Martint235]

This has just started happening to me too. I'd just received the Sky VIP email and tried to use the app but it wouldn't let me

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If  you still need help, please let us know so we can re-escalate this for you. Thanks.