‘Your account is not authorised to access the My Sky app’

[caesarome]

Can you answer the question that is in the post above yours @fishmiller

[Rachel54321]

My account is also doing this since I changed my phone and sim. Could someone please help as I cant access my account at all 

[caesarome]

Are you logged in with your main Sky ID @Rachel54321 ?

[Rachel54321]

Yeh I am 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Rachel54321 an invite to chat 🙂 

[The+Fox]

I tried logging into Paramount Plus to see if it still does big work, it doesn't but I got the same error message 

I've just got this as well when trying to look at my account on the My Sky as well. 

Maybe Sky have noticed that many users have got a few problems accessing Paramount Plus. I'm hoping they are fixing it finally for-those of us who stillp can't view the service after two months. Oh well a new error message makes a change. 

[Ad4m999]

Hi 

im having this same issue did you manage to find out a solution 

thanks 

[caesarome]

@Ad4m999 

Are you having issues logging into the MySky app ?

[Ad4m999]

Yes I'm having the same problem as mention it says I'm unauthorised to access the my sky app 

[caesarome]

@Ad4m999 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Ad4m999 an invite to chat 🙂 
 

[Jayney13]

I am now having the same problem 🙈. Can someone help? Please 🙏 

[JamesH1987]

Hi I've just recently been having this same issue. How did you resolve this? 

[Jayney13]

I haven't solved it 😩