‘Your account is not authorised to access the My Sky app’

[bensmith2701]

 
A couple of days ago I started getting this message when trying to use the MySky app and whenever I click the 'find out more' button nothing happens. I spoke to a good bloke on the phone yesterday but unfortunately we weren't able to resolve the issue. I've seen a couple of posts on here which are saying they are getting a similar issue. Any further advise/help would be much appreciated as currently cannot access the app at all.

 

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[MusicianD]

The same is happening to me. Absolutely identical.

[caesarome]

I have also esclated your post @MusicianD so look out for the blue chat bubble when you are logged into this website.

[Clarkson2546]

I am having the exact same problems 

[caesarome]

@Clarkson2546 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[GuruChaplin]

Same for me, App worked fine for months then this "no permission" nonsense. Also now says "minimum access" on the website too. How can I keep updated to this being looked into? This is a real nuisance.

[lucyboo]

Mine is doing the same, saying I'm not authorised to use app.

[Mtariq3013]

I've having the same problem for about a month now too, tried restarting and logging out but it's still the same

[caesarome]

@Mtariq3013 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Hi there @Mtariq3013 are you the primary Sky ID? And is this a mobile account? 

This message normally appears for secondary sky ID's on mobile only accounts and that's because for Sky mobile only the primary sky ID is allowed access to the app. 

[Carly58483]

The same is happening to me too, how did you solve this?

[caesarome]

@Carly58483 

Are you logged into the account with your main Sky ID ?

[fishmiller]

I am having this issue too and don't know how to authorize the account, would someone be able to help?