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Discussion topic: Your Mobile Phone web site sucks!

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Avatar for jeffrey1987
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This message was authored by: jeffrey1987

Message posted on ‎19 Sep 2025 05:00 PM

Your Mobile Phone web site sucks!

it seems its impossible to access ones Mobile account details on the web, whilst you are happy to overload us with new iphone Deals, that we can buy, we cannot access our EXISTING mobile accounts and or see all the accounts details.

 

Not Good Enough in 2025, why make your site so ambiguous no one can identify how to access it.

 

Is this a deliberate policy? are you overloaded with calls because your phones do not work, or is it that some people like myself actualy want to up grade one of our phones and you guys are just TOO BUSY to Help.

 

Really bad service

 

 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎19 Sep 2025 05:07 PM

Re: Your Mobile Phone web site sucks!

Posted by a Superuser, not a Sky employee. Find out more

You're not addressing Sky here...

 

This is a customer-led forum.

 

Do you have a question?  It's not clear what issue you are having...

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: caesarome

Message posted on ‎19 Sep 2025 05:11 PM

Re: Your Mobile Phone web site sucks!

Posted by a Superuser, not a Sky employee. Find out more

@jeffrey1987 

Is your account linked as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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This message was authored by: jeffrey1987

Message posted on ‎19 Sep 2025 09:17 PM

Re: Your Mobile Phone web site sucks!

I apologise for my emotional comment, I did believe I was addressing SKY. The fact remains I seem unable to find the web page that has the 3 phones from Sky, one of which I want to update. I can find everything about my Broadband, Telephone, TV package and billing. Although I click on the "mobile" tab, I just get pages of new phones

 

so is there another seperate web pages for mobile phones? 

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎19 Sep 2025 09:26 PM

Re: Your Mobile Phone web site sucks!

Posted by a Superuser, not a Sky employee. Find out more

What happens when you click on this link and sign in with your Sky id

 

https://www.sky.com/myaccount/mobile

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: caesarome

Message posted on ‎19 Sep 2025 09:42 PM

Re: Your Mobile Phone web site sucks!

Posted by a Superuser, not a Sky employee. Find out more

@jeffrey1987 

What was the result of you trying what I posted for you earlier ?

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