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Discussion topic: Wrongful bill

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LeeGardner
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This message was authored by LeeGardner This message was authored by: LeeGardner

Wrongful bill

‎06 Apr 2024 04:50 PM

Hi just started new phone and old one currently travelling back to you for pricing.

I have been charged for two contracts this shouldn't happen.  Only using one phone. 

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Wrongful bill

‎06 Apr 2024 04:54 PM

Posted by a Superuser, not a Sky employee. Find out more

@LeeGardner 

That is correct until the swapped device has been received, examined and valuation confirmed. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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PandJ2020
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Re: Wrongful bill

‎06 Apr 2024 05:45 PM

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@LeeGardner 

That is correct until the swapped device has been received, examined and valuation confirmed. 

Indeed - any payments on both phones reduces their respective balances accordingly...  (So you're not out of pocket)

I am just another Sky customer and my views are my own
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