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Discussion topic: Wrong phone number displayed in iPhone 15 Device ID

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This message was authored by protab This message was authored by: protab

Wrong phone number displayed in iPhone 15 Device ID

I have a new iPhone 15, I set up the Sky SIM initially with a new phone number until my previous number was transferred. I provided details of my old phone number and PAC code to transfer to this new phone.  With a few stumbles, I made the switch and my new phone seems to work ok for making and receiving calls, and the same with iMessage. The problem is that when I check my device details  in Settings>My Name-Apple ID and scroll down to Active Devices and look at my phones  "Device Info"  all details are correct except that the phone number displayed is the original Sky Number that came with the SIM.

 

There isn't an option on that settings page to change it. All other settings where the phone number is displayed show the correct phone number.

 

I don't know what effect this will have but I would prefer to set it up correctly. All my web searches relate it back to the Apple ID but this all shows correctly.

 

Any suggestions will be greatly appreciated

 

Thanks

Bernard

 

 

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Wrong phone number displayed in iPhone 15 Device ID

Posted by a Superuser, not a Sky employee. Find out more

A replacement sim might fix these issues for you as it will come with your correct transferred number:

 

https://www.sky.com/help/articles/replacement-sim

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This message was authored by caesarome This message was authored by: caesarome

Re: Wrong phone number displayed in iPhone 15 Device ID

Posted by a Superuser, not a Sky employee. Find out more

@protab 

When did you give Sky the pac code you got from your previous network but the number transfer should then take place on the next working day of whick Sky will email/text you when it has tekn place so has this happened yet ?

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protab
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This message was authored by protab This message was authored by: protab

Re: Wrong phone number displayed in iPhone 15 Device ID

Thanks for the reply @caesarome

I gave them the details as soon as I placed the order for the phone, they said that they would switch in 2 days but it went to day 3. After the confirmation message from Sky confirming that the old number was now in use I needed to make a few changes in settings to change the Sky number to my old number, I think mainly in iMessage.. 

Thanks

Bernard

This message was authored by caesarome This message was authored by: caesarome

Re: Wrong phone number displayed in iPhone 15 Device ID

Posted by a Superuser, not a Sky employee. Find out more

Have you gone to Settings - Phone - My Number and changed it if it is wrong, then rebooted the phone ?

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protab
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This message was authored by protab This message was authored by: protab

Re: Wrong phone number displayed in iPhone 15 Device ID

Yes and the correct phone number is displayed, I have restarted several times

Thanks

Bernard

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Wrong phone number displayed in iPhone 15 Device ID

Posted by a Superuser, not a Sky employee. Find out more

A replacement sim might fix these issues for you as it will come with your correct transferred number:

 

https://www.sky.com/help/articles/replacement-sim

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
protab
Topic Author
This message was authored by protab This message was authored by: protab

Re: Wrong phone number displayed in iPhone 15 Device ID

OK @caesarome , thanks for the suggestion

 

I'll try to contact Sky for a replacement

 

Bernard

 

 

 

 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Wrong phone number displayed in iPhone 15 Device ID

Posted by a Superuser, not a Sky employee. Find out more

You don't need to contact Sky as you can order it online via the link I posted.

 

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protab
Topic Author
This message was authored by protab This message was authored by: protab

Re: Wrong phone number displayed in iPhone 15 Device ID

Oh, ok, I'll try that

Thanks again

Bernard

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