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Discussion topic: Wrong Phone on account details

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Avatar for JayLCee
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This message was authored by: JayLCee

Message posted on ‎09 Nov 2025 06:58 AM

Wrong Phone on account details

About 1 year ago I cancelled on of the phones on my contract, an iPhone SE, and all seemed well. 
Now my account says the iPhone I have is the old SE while the phone I kept has vanished. I still have the number and it still works. 

How do I correct the phone type on my account????

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎09 Nov 2025 09:37 AM

Re: Wrong Phone on account details

Posted by a Superuser, not a Sky employee. Find out more
@JayLCee wrote:

About 1 year ago I cancelled on of the phones on my contract, an iPhone SE,

Did you cancel it within the 31 day cooling off period and then returned it to Sky, if so you will need to speak to Sky about this on 150.

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