Wifi calling

[Jo+70]

My wifi calling has disappeared from my phone (Samsung Galaxy 8+) I have recently switched from O2 to Sky. Any ideas?

[caesarome]

Was the phone you are using from Sky or O2 ?

[Jo+70]

I purchased it from O2.

I had to go into the store to get the sim unlocked so I could use it vis Sky....not sure if that's useful 

[PandJ2020]

See the help: https://www.sky.com/help/articles/wi-fi-calling

But note:

One to watch out for: If you didn't get your phone from us, it might not be compatible with Sky Mobile Wi-Fi calling. To check, set up Wi-Fi calling and try making a call over Wi-Fi. If the ‘Wi-Fi call’ indicator doesn’t show, then your phone isn’t compatible.

[Jo+70]

I followed the "is my device compatible " and it gave me the instructions to follow but the wifi calling isn't there. Didn't say anything about not being compatible 

[caesarome]

The key bit is this:

If you didn't get your phone from us, it might not be compatible