Wifi calling has stopped working

[Davidvg263]

I'm on a samsung s23. Wifi calling was working but has now stopped working. I've updated the software on the phone and restarted the device. Any other suggestions? Thanks

[simon194]

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@Davidvg263 wrote:
I'm on a samsung s23. Wifi calling was working but has now stopped working. I've updated the software on the phone and restarted the device. Any other suggestions? Thanks

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Same here on my Samsung S22U.

It was working yesterday but not today and VoLTE isn't working either.

[Davidvg263]

Is there anyone from Sky customer support on here. I have no mobile signal at home so can't even call to complain.

Should have stayed with EE.

[Heather6686]

has this resolved for either of you? i am also having issues and have been since yesterday 😕 
so frustrating, 

[Davidvg263]

No, not resolved unfortunately. My daughter, iphone 14 user,  also has the same issue

[Heather6686]

yeah its so frustrating, my work phone (which is  on EE) is working fine and no issues with wi fi calling but with my own phone, no luck at all. 

heres hoping it will resolve soon 

[JohnCook1234]

Same here both mine and my wife's iPhone 8 wifi calling has been working up until today. In the house we have a poor mobile signal for all mobile networks so wifi calling is a must for us.

Anbody at sky able to help?

[Heather6686]

im exactly the same, where i live i have very poor reception so i rely on the wifi calling to be operational in order to have contact with friends/family and living alone, this is a must. 

i am fortunate my employer has been understanding today to allow me to use my work mobile to ensure i have contact with others. 

i have just came off the phone with sky (for the 2nd time today) - they have advised that there is an ongoing issue and while this is being worked on, they are anticipating it may not work correctly for at least another 24-48hours. 

[Davidvg263]

That's great. Thanks for the update 👍

[caesarome]

At the top of this page is this:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-outage-on-23rd-April-still-intermittent/td-p/4289...

Latest update here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-outage-on-23rd-April-still-intermittent/m-p/42914...

[Kimi106]

Same here, both husband and I are on Samsung and Wifi calling has stopped for both of us since yesterday.  We live rurally and have no phone signal at home so its a big problem for us.  Weve googled and tried every hack possible but nothing works this time.

[Clareridds]

Hi all,

Support teams are investigating this issue still (which occured around 5pm on the 23rd April) and we understand how frustrating it is not to be able to use your phone on Wifi or use data. 

We're really sorry for the inconvenience caused and the support teams are attempting to resolve the issue as quickly as possible.

Thank you

[Duffys]

Still not working

is there any update 

[Davidvg263]

Wifi calling is working for me now

[simon194]

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@Davidvg263 wrote:

Wifi calling is working for me now

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... and me.