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Discussion topic: Why won’t sky release my pack numbers

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This message was authored by pauline_laing54 This message was authored by: pauline_laing54

Why won’t sky release my pack numbers

Anyone had problems leaving mobile phones not in contract but need to have numbers as very Ill been kept on hold very 2 hours won't release the pac numbers for my phones  changed my pass word excepted by email but bloke won't except it said two minute got 45 then cut me off 


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Why won’t sky release my pack numbers

Posted by a Superuser, not a Sky employee. Find out more

Hi @pauline_laing54  have you tried 

 

text ‘PAC’ to 65075 

including your date of birth ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Why won’t sky release my pack numbers

Posted by a Superuser, not a Sky employee. Find out more

Hi @pauline_laing54  have you tried 

 

text ‘PAC’ to 65075 

including your date of birth ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by caesarome This message was authored by: caesarome

Re: Why won’t sky release my pack numbers

Posted by a Superuser, not a Sky employee. Find out more

So you called Sky and ask them for your pac codes for the two sims, what did Sky then say to you was the reason they wouldn't give the codes to you are they must have said something to you ?

 

You can also request the Pac codes yourself by sending a text as per this:

 

https://www.sky.com/help/articles/switching-mobile-providers-leaving-sky-mobile

 

Or as you have more than one then you might be able to do it here:

 

https://www.sky.com/hub/mobile/sim/x/my-number/leave

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pauline_laing54
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This message was authored by pauline_laing54 This message was authored by: pauline_laing54

Re: Why won’t sky release my pack numbers

No they kept me on hold told me my pass word wasn't right yet it was except had emails said be two mins after 25 he cut me off didn't ring back then I rang again was going to tranfer me 12 minute wait went to 35 minutes so I hung up just rang again talked to machine 20 minute wait said sorry your leaving so sent in two complaints received email back accept for call back this now gone on from 4 this afternoon till not if cut off will ring u back  Nothing 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Why won’t sky release my pack numbers

Posted by a Superuser, not a Sky employee. Find out more

So what happens when you try this:


@63johnw wrote:

Hi @pauline_laing54  have you tried 

 

text ‘PAC’ to 65075 

including your date of birth ?


 

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
pauline_laing54
Topic Author
This message was authored by pauline_laing54 This message was authored by: pauline_laing54

Re: Why won’t sky release my pack numbers

Thank you so much for email  I clicked on it and the pac number has come straight though thank you so much 

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