Why is my account restricted FED UP NOW

[Kellie-marie]

WHY..... been fibbing me off for months now! What a joke iv even put myself in credit to prove my bills paid. 
Today I was told this sales man is also technical and it is a indefinite "GLITCH". That I had to place an order in order to reinstate the account! Clearly it's a problem so why

[caesarome]

@Kellie-marie 

We are customers here so can we start from the beginning so can you answer these questions:

Are your services restricted or are you seeing a restricted message when you are trying to access your online account ?

[Kellie-marie]

Hello 

trying to upgrade or even go further as looking at another phone or anything else the minute I click on it there is a restriction notice stating there is an outstanding action. I then go to the payment section via this notice and my balance says zero that I need to make a payment but the only option is to make a payment other than outstanding balance which is zero . I'm going round in circles I've spoken to a few people from Sky who all say we don't know what it is but today I was told it's a glitch and there's nothing you can do about it

thank you for getting back to me

[caesarome]

@Kellie-marie 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Kellie-marie an invite to chat.