Why have I not received any info on delivery

[Leena]

My phone was stolen and I ordered a replacement SIM card. This was 7 days ago and I have not received any information about my delivery, no delivery dates/times or tracking information. Do I have to just assume the SIM card was not delivered and order a new one which means I will have waited for TWO WEEKS for a new SIM. 

[caesarome]

Sim cards are delivered by Royal Mail and are usually delivered within 3-4 days so could show up within the next 4 days as it might have been delayed due to the Easter Holiday.

[Leena]

This is what I am requiring about: how is it possible that Sky cannot provide ANY information about if or when the SIM card might or might not arrive. How long should I wait until I have to give up? And how can I trust that the next SIM card will arrive at all. I have already been without a possibility of making any phone calls for a week, do I have to wait a month before I am able to use my phone again??

[caesarome]

Does anything show here:

https://www.sky.com/ordertracking

If not then you will need to contact Sky to see if they can help.

[Leena]

Just says "Order completed Wednesday 3rd of April". What that means I have no idea..Is this the day of delivery or when the order from last week was processed or the day the SIM was sent? There's no tracking information of any sort or information on if the delivery has been made.

[caesarome]

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@caesarome wrote:

If not then you will need to contact Sky to see if they can help.

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150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[Leena]

Thank you, but since I don't have a SIM card I can't make any calls. 

[caesarome]

Links to Sky's social media sites can be found at the bottom of this page so they can be contacted via any of these.

[Leena]

Unfortunately Sky is incredible unreliable at responding to any enquiries and I can find no help anywhere for this issue. I think the only solution for me is to find another service provider and end my contract as I am not able to use sky mobile any longer without the SIM card.