Why am I not allowed to make calls.?

[caesarome]

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@Chris7742 wrote:

Right so that's them back working. How do we log a complaint and/or claim?

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@Chris7742 

https://www.sky.com/help/forms/complaints

[Nick2704]

Mine is working for now, I will still proceed with a complaint as this is not the second time and something needs to be done.... 

[Rach01]

Seriously concerned...two days for me...I need my phone for working as a nurse...not good enough, yet alone family contact with my daughter doing her Sats...appalling & I will be asking for compensation...what are you going to do to compensate Sky!!!

[Marcus19]

Just reset your phone should start working now hopefully for everyone

[Rach01]

Serious lack of comments on here from Sky!!

[RA19034]

I'm in Aberdeen Scotland and it's been happening to me since 15th May!

[RA19034]

Still not working for me! I have exhausted everything to try! 

[ReeceA1]

I'm having the exact same issue, day 2 now. Logged with Sky through calling 150 (only number I can call) and so far nothing has been done rectify.

[Rebecca2924]

I’ve been having the same issue since yesterday morning, I just spoke to someone from sky and he told me to do this..

Go into settings > mobile data > sim applications > roaming (select abroad and go back out, wait a few minutes and go back in and change it to home. Then turn data off wait a minute, turn it back on.

It worked for me, I can now make calls. 

[Leej81]

Mine has sorted itself out it's working again 

[RA19034]

@Rebecca2924 @Thank you so much! Tried this and now able to make calls!!!

[Chloe-W22 · Accepted solution]

Good morning all,

I'm so sorry again for the issues experienced with making calls yesterday! We believe the majority of issues are now resolved. If you are still having issues, please try this suggestion below:

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@Rebecca2924 wrote:

Go into settings > mobile data > sim applications > roaming (select abroad and go back out, wait a few minutes and go back in and change it to home. Then turn data off wait a minute, turn it back on.

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Edited 17/05 @ 14:36:

For any issues that may still be occurring please use our Service Status tool to check for any known issues in your area, and follow our online Help support for next best actions.

Thanks,

[Nick2704]

It would be nice to know what sky are doing about it? I have put three complaints in still heard nothing. If it wasn't for this community page I would not have an update but this is not the point...... the way sky are treating the customers at present in relation to this issue ill be surprised if anyone takes a upgrade..... 

[Daniel0210]

@Nick2704 

Have you followed the advice in the post immediately above yours? 

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[Bayerjm]

I can't make any calls I m with sky but my phone says EE 🥹🥹